Refund policy
RETURNS & REFUNDS
We hope you are delighted with your AÉRIS FORM order however should something not be quite right, our team will be pleased to assist you.
Eligible items may be returned within 14 days of receipt, provided they remain unworn, unused and in their original condition, with all tags and packaging intact.
To arrange a return, please contact team@aerisform.co.uk before sending or bringing your item back to us. Items returned without prior arrangement may not be accepted.
Complimentary Studio Returns
Eligible purchases may be returned to AÉRIS FORM complimentary by prior arrangement. If you are attending a class, you are welcome to bring your return with you before or after your session.
As classes take place throughout the day, we kindly ask that you arrange a suitable time with us first to return your items. Whilst classes are in session, we are unable to receive visitors.
For postal returns, return postage is the responsibility of the customer, and we recommend using a tracked service to prevent lost items.
Signature Traction Socks
For hygiene reasons, Signature Traction Socks cannot be returned or exchanged once opened or worn, unless faulty.
Unopened and unworn socks may be returned within the standard 14-day return period, provided they remain in their original condition and packaging.
Damaged or Incorrect Orders
Every AÉRIS order is prepared with care. In the unlikely event that an item arrives damaged, faulty or incorrect, please contact us as soon as possible and we will make every effort to resolve this for you promptly. Where appropriate, we will arrange the return at no cost to you.
Refunds
Once your return has been received and inspected, we will confirm your refund by email. Approved refunds will be returned to your original payment method.
Please allow up to 10 business days for your bank or payment provider to process the refund following approval. If more than 15 business days have passed, please contact us and we will be happy to assist.
Certain personalised, made-to-order, perishable or opened personal-care items may not be eligible for return. Gift cards are non-refundable. This policy does not affect your statutory rights.
For any assistance with a return or refund, please contact our team at
Email: team@aerisform.co.uk
Phone: 07830 881 290
AÉRIS FORM, 3 Ewell Road, Cheam, Surrey, SM3 8BZ